Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with, and where to go instead when your question is really for a casino, a regulator or a support charity. We are an independent research and review site. We are not a casino, and we cannot see or change anyone's account.
How to reach the editorial team
Use the contact route shown in the site footer or on the page where this form of contact is offered. We have not published a separate email address, phone number or postal address in this copy, so please do not rely on any detail you find elsewhere that claims to be ours. Our domain is talkingpayments.com; messages should only ever come from or go to that domain.
A good message includes:
- The page or casino name you are writing about
- What you read, and what you think is wrong, missing or unclear
- A link or screenshot of the casino's own terms, if you have one
- The date you saw it, because bonus terms change
What we can help with
- Corrections: a bonus term, wagering figure, payment method or licence detail that looks out of date. Our facts were last checked on 1 October 2026, and casino advertising can change after that.
- Questions about our reviews: how we compare offers, what a term such as wagering requirements or a bonus cashout limit means, or why a casino sits where it does.
- Suggestions: topics you would like covered, such as payment fees, verification or game contribution.
- Partnership and press enquiries: please say who you are and what you propose. Commercial relationships do not decide rankings, and commission does not buy position.
What we cannot do
We cannot resolve a dispute with a casino, release a withdrawal, reopen a closed account, or confirm what a casino will do in your case. We do not run any of the casinos we cover, including Betmica, Kikibet, Betninja or the others in our ranked list. We also cannot give financial, legal or gambling-recovery advice, and we do not claim any casino is completely safe or guarantee withdrawals or winnings.
If your issue is with a casino
Go to the operator first. A sensible order is:
- Gather your account details, transaction records and any chat transcripts or emails.
- Contact the casino's customer support in writing, so you have a record.
- Use the casino's formal complaints procedure if support does not resolve it. Terms usually set out how to escalate.
- Check the licence named in the casino's footer and whether that licensing body offers a dispute route. Overseas licensing bodies vary, and protections can be weaker than those under a Great Britain licence.
Common causes of withdrawal disputes are unmet wagering requirements, exceeding the maximum bonus bet, breaching a cashout limit, or incomplete identity (KYC) and source-of-funds checks. Reading the bonus terms before you claim anything avoids most of them. Our guide to trusted non GamStop casinos for UK readers explains what to check.
Need support with your gambling?
If gambling is causing you worry, you can speak to GamCare, which runs the National Gambling Helpline on 0808 8020 133, or use its online chat. Support is free and confidential. Please check the GamCare website for current hours.
GAMSTOP is the free UK self-exclusion service covering gambling companies licensed by the UK Gambling Commission for Great Britain. Sites outside that system are not bound by it. If you have excluded yourself, please think carefully before looking for ways around it. Deposit and loss limits, blocking software and self-exclusion tools exist to protect you, and you can ask us to point you towards resources at any time.
What to expect after you write
A person reads each message. We do not promise a set reply time, and we may not reply to messages that are abusive or ask for account help we cannot give. If you report an error, we check it against the casino's current published terms and update the page where it is confirmed.
You must be 18 or over to use this site's casino content. Please gamble only with money you can afford to lose, and never treat it as income or a way to solve money problems.