Insights


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With one in three bank staff now employed in compliance, and financial institutions groaning under the pressure of an ever-increasing regulatory burden, 2018 is set to be the year that regtech rides to the rescue, stripping out huge cost from banks’ processes. In the same way that nimble star...
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In 2018, prescribed under the EU’s Payment Service Directive II (PSD2), banks across Europe will have to roll out a series of Application Programming Interfaces (APIs). Banks will need to deliver APIs that open up customer transaction and account information to support services being offered b...
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 - By Steve Powell, Director of Sales EMEA at PCMS  No matter which channels consumers shop through, a smooth end-to-end experience is now expected. They care little for how difficult retailers find it to serve them; they simply want what they want, whenever and wherever they want it. ...
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- By Richard Kolodynski, Senior Vice President European Operations at iVend Retail  While it is widely recognised that retailers and brands need a laser focus on customer-centricity in-store, it is still not commonplace for customers to be approached by a store associate using a mobile ...
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- Andy Gent, Founder and CEO of RevectorEver since its launch in 2015, Apple Pay has dominated the mobile contactless payment arena ahead of its nearest competitors which include Samsung Pay, Android Pay and other NFC payment systems offered by high street banks. A recent report by Bloomberg st...
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Following the news that London has retained its position as the world’s leading financial centre, despite fears of a banking exodus post Brexit, we caught up with Rowan Welch, Account Director - Finance, at Black Pepper Software, to gauge her thoughts on how the financial services industr...
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- By Steve Powell is Director of Sales at PCMS It goes without saying that without sales, stores wouldn’t be successful, making it imperative that checkout experiences are optimised to ensure that purchases aren’t abandoned at the final touchpoint; when a customer goes to ma...
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Jamie Oliver Restaurant Group has enhanced its customer service with an upgrade to its restaurant systems, thanks to solutions from customer engagement technology specialists, Box Technologies. The company comprises of London restaurants, Fifteen, Barbecoa and Jamie Oliver’s Diner, as well as ...
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          - Siôn Roberts, Executive Vice President, Global Retail at Glory Global  Supply chain optimisation has always been a huge focus of retail, and the movement of physical money around a business should be treated with the same importance as any other ass...
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- Rob Gentles, Channel Director at iVend Retail Despite all the narrative we hear about realising omnichannel capabilities and delivering seamless commerce journeys in whichever channel a consumer shops, just how far have retailers come in delivering to the demand of connected customers?   O...
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- By Claire Muir, Business Development Director at Arvato SCM Solutions   Today’s connected customers are demanding more inspiring in-store encounters which deliver something beyond a simple transactional experience alone – just look at Apple’s recent move to reinvent its st...
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- Raj Parmar, Marketing Director at Box Technologies As businesses begin to gear up for the peak trading period, it’s important they objectively look at their point of sale (POS) and ensure that it is robust enough to withstand the increased spikes in footfall. Retailers also need to consid...
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- Mark Prior-Egerton, Payments and Partnerships Product Manager, The Logic Group.  The world has become a far smaller place since the days when tourists would have to stock up on local currency or convince a restaurant they actually did in fact accept Travellers Cheques. Nowadays, the onu...
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By Howard Berg, SVP, GemaltoFor any business, big or small, new or old, striving to improve the customer’s experience and relationship with the company is always a high priority. Consumers’ demands are vastly different from even just 10 years ago – they connect to what they want, a...
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What can we expect to see in payments in the New Year? Ralf Ohlhausen, Business Development Director at PPRO Group, gives an insight.  1. Mobile Payments  2016 is set to be a defining year for mobile payment providers. It looks as though Apple Pay is planning a major European launch in 2...
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By Ian Tomlinson, CEO of Cybertill   As a major investment for any retailer - no matter how large or small their business is - choosing the right electronic point-of-sale (ePoS) system will need careful consideration.  Here Ian Tomlinson, CEO of Cybertill, outlines five key things yo...
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Remember when all we had to worry about was which store cards we would keep in our wallet. Clearly, there was not room for them all, so we held onto those that were most dear to us – ones we used all the time, ones that gave us the highest perceived value and those that connected us with multi...
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By Jenny Campbell, CEO, YourCashPredictions about the rise of the cashless society have mainstreamed in recent years. Payments systems globally have been evolving traditional paper-based transactions into electronic ones. From the introduction of the payment card to the more recent development of mo...
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By Martin Hummel, Voice Biometrics Consultant, Soitron UKMany people in the payment industry remain blissfully unaware that voice biometrics is one of the most efficient and effective way to verify an individual’s identity.  Equally surprising is the fact that it is only being used amongs...
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Ian Hermon, payment security specialist, Thales e-SecurityThe launch of Apple Pay in the UK means that our contactless payment infrastructure, which has been “all dressed up” for some time, now finally has somewhere to go.Let’s put this ‘tap and go’ culture into context...
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By Andrew Key, President of Elavon Europe  Although the economy is picking up, people are still reluctant to spend the amounts they did pre-recession. Businesses are working harder than ever to attract customers, doing all they can to ensure the shopping experience they offer is as straightfor...
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The continued rise in global payment fraud has been making the headlines for quite some time now, as criminal activity becomes ever more perceptive. In the last few months alone, a whole host of US retailers have seen their data compromised – Home Depot and Staples among them. And it’s a...
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Vanessa Cameron, Founder of Qwiddle.  With the proliferation of online payment methods and continued advances in technology, the younger generations are exposed to web transactions earlier than ever before. Spending habits have changed rapidly in recent years, and continue to do so in our incr...
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Marshall Haldane, Director of Card Services at allpay Limited If 2014 was the year that contactless payments truly hit the global mass adoption stage, then 2015 will be the year it matures. In fact, so confident of the potential of contactless, The Payments Council recently predicted that in 2015, ...
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This month saw the Retail Technology Business Expo (RBTE) take place in London, featuring hundreds of technology providers showcasing how their solutions can benefit retailers. Of course, technology is vital in the daily running of a store, but as consumers grow more reliant on tech in their daily l...
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Mark Carter, VP Product, Skrill - It’s fair to say that Apple knows how to successfully disrupt a sector. Their success with desktop computers has been replicated by changing the way we listen to music, read books and even how we use our phones. Now, with Apple Pay, the company is looking...
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Raja Ray, Director of Products and Solutions at Verifone EMEA - Expectations, and the pace at which they’re changing, are creating new pressures for the payments industry. While the future is always difficult to predict, one thing is certain: we are going to continue to see a lot of chang...
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Dan Salmons, Managing Director, PayPoint Mobile and Online, explains how the growth of mobile payments is being driven by more than just a new way to pay.  Recent news that Amazon has announced a card reader and mobile app for small business owners to take payments on their mobiles shows just ...
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Gareth Poppleton, Managing Director, Retail Merchant Services - As consumers become more technology dependent, many are starting to ditch cash in favour of the convenience of plastic. And, while the concept of paying by card isn’t a new one, this year has witnessed a new milestone for car...
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Mark Prior-Egerton, Solutions Marketing Manager, The Logic Group - The 9th of September. That’s the date Apple will unleash its latest and greatest iPhone on an expecting world. The first iPhone set the scene for a sea change in personal computing in 2007, proving to be the catalyst for smar...
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Tobias Schreyer, Co-founder and Chief Commercial Officer at the PPRO Group - Supporting local payment methods is a simple and effective way to increase e-commerce conversion rates and reach. So why have so few traders embraced the opportunity to internationalise their business? By excluding certain...
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Kurt Hagerman, Chief Information Security Officer, FireHost - Businesses and retailers handling cardholder and finance data face a number of compliance challenges, which often include strict and time-consuming data protection regulations. PCI 3.0, the latest manifestation of these regulations, becam...
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Ian Lowe, senior product marketing manager, Identity Assurance, HID Global - The large data breaches that have occurred recently in the retail and financial services sector, such as the compromise at retail giant Target in late 2013, were a result of multiple elements gone wrong.  In order to p...
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Richard Cottrell, sales and marketing director, Vista Retail Support - Are we about to see the first fundamental shift in payment technology for years? The introduction of the Fujitsu-powered PulseWallet, now known as Biyo, which uses a vein-reading sensor to enable payment with the palm of a hand, ...
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Neil Burton, Director, Product Strategy at Earthport - Moving money internationally is sometimes considered an uncertain business. Senders rarely know what the total transaction costs are, or when funds will arrive. Beneficiaries may not know what the received funds are for, leaving them with signif...
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Gary Fletcher, Technical Services Business Manager & P2PE expert, Secure Retail -The PCI SSC (Security Standards Council) has created a set of standards to secure the lifecycle of payments technology, known as P2PE (point-to-point encryption). It is early days, and few technology and services provid...
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Julian Wallis, Head of Sales, UK & Ireland, Ogone Payment Services - In December 2013, we saw online Christmas shopping boom by 37% in Europe. With consumers embracing this effortless and instant nature of shopping over the busy festive period, there was a clear and increasing reliance upon online s...
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The coupon craze shows no signs of diminishing and mobile coupons are set to transform the retail sector over the next year.Penny Dryden, commercial director of the UK’s coupon experts Valassis, explains the rise and rise of coupons.Consumers are deal hungry and this appetite shows no signs of...
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Simon Black, CEO, Sage Pay - Those in the industry have talked about a revolution in payments for a while now. However, the extent of change has only really become visible to the consumer in the last 12 months. Technologies such as contactless payments and digital currencies are growing in popu...
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Will Jones, President, EMEA, Monitise - Forty years ago, Motorola engineer Martin Cooper, credited as the inventor of the cell phone, made the world's first public call on a mobile phone. Since then the mobile has transformed from a brick-like entity to a sleek, stylish, smart device that is helping...
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Rob Crutchington, Director of Encoded -   If you were to ask shoppers in the street to name an online payment protection process the chances are they would know about Verified by Visa, 3D Secure, Mastercard SecureCode or even Safekey from American Express but most would draw a blank at the me...
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Talking Payments speaks to Noel Moran, CEO of Prepaid Financial Services about the future of Prepaid.1. What are your main target markets and how can prepaid as a financial product benefit each of them?Our three main target markets are businesses, local authorities and a white label services for cor...
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Nigel Brayne, Senior Director and Head of Analytic Business Consulting at FICO - Doom and gloom have tended to characterise consumer attitudes towards spending and credit repayments in today’s turbulent economy. Consumers have come to expect the worst. Yet, findings from FICO’s Benchmark...
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Chinese visitors continue their shopping spree in Europe, fuelled by designer labels, kudos and great bargains due to tax free incentives.An article published recently by International Business Times suggests that Chinese visitors are fast overtaking their US counterparts when it comes to travelling...
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Souheil Badran, senior vice president and general manager at Digital River World Payments - For payments professionals, few, if any, topics these days are generating as much interest and opinion as the burgeoning mobile-payments market, which according to the Gartner report, Forecast: Mobile Payment...
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Bernhard Lachenmeier, Head of Products and Marketing, SIX Payment Services - First introduced in 2007, contactless technology has seen an increase in uptake lately, with a number of retail giants jumping on board the NFC payments wave. Most recently Marks & Spencer revealed that 230,000 contactless ...
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From 1st February 2014 in Eurozone countries and 31st October 2016 in non-Eurozone countries, banks and corporates will be required to use the Single Euro Payment Area (SEPA) for euro payments and direct debits (DDs).Any organisation making or receiving payments is likely to be affected by this new ...
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Today, consumers expect to pay for their products and services using a credit or debit card, and the number of transactions in this area is steadily increasing, fast outpacing both traditional and newer alternative payment methods. Since the introduction of Chip & PIN however accepting card payments...
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Talking Payments speaks to Andy Wiggan, director of payments at Spotify, about current and future status of payments in his business.1. What is the next big thing in payments within your sector?For digital goods, and especially for a freemium service like Spotify, we are focusing on making conversio...
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Online shopping is often described as the quick and convenient way to shop and it is increasingly growing in popularity. Even so, there has long been scepticism about paying online by credit or debit card. However, this fear is abating according to a recent study of 1117 people in Sweden, which foun...
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In late 2012, GlobalPlatform launched its Trusted Execution Environment (TEE) Compliance Program. Kevin Gillick, GlobalPlatform’s Executive Director, spoke with Talking Payments for an update on what’s next for the cross-industry association.Q. What’s next on the agenda for GlobalP...
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The African nations may not be the top of many company’s global growth agenda but a new study from MasterCard has found that many African cities are undergoing a fundamental transformation in their economic potential.Accra, Lusaka and Luanda, the capital cities of Ghana, Zambia and Angola resp...
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Chris Dunne, Payment Services Director, VocaLinkThe past 12 months have seen the payments industry, in the UK and further afield, change in an unprecedented manner.  New technologies and the abundance of smartphones have greatly impacted the financial services sector, allowing previously unknow...
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Philippe Eschenmoser, Head of business consulting, SIX Payment Services on banks, new payments players, new technologies and more traditional insitiutions as they work to navigate the changing payments landcapeThe payments landscape is undergoing overwhelming change. New players, new technologies an...
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Talking Payments catches up with Roy Ford, IT Controller at SPAR UK, and finds out what’s on their payments agenda:Which new payments methods do you think are most likely to take off in the convenience sector?Despite the slow deployment of “contactless enabled payment cards” I stil...
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Aoife Hurley, head of mobile and corporate payments at PrePay Solutions, talks about how partnerships are the key to delivering results in the mobile payments sector.Interest and awareness in mobile payments have been accelerating rapidly during the past few years, kicking into an even higher gear l...
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The financial services industry is one of the most tightly regulated in the world. With a natural tension existing between innovation and regulation, it’s not unusual for payments innovators to come up with a product or service that falls foul of the regulators, says Alex Mifsud, CEO, Ixaris.O...
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With more than 140,000 contactless terminals installed throughout the UK, many of them utilising near field communications (NFC) technology and Visa’s payWave service, it will be interesting to see how the battle for a share in the growing mobile payments market will pan out. From credit card ...
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For many, 2012 has been billed as the year that mobile commerce finally lives up to its revenue-generating potential. Through the mutual combination of consumer demands and technological advances, the ubiquity of mobile devices in our day-to-day lives gives promise to retailers and merchants looking...
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Can we imagine a world where payments are totally virtual? A world with no tills, no cards and no physical bank to visit? At the moment it sounds very much like a pipe dream but it’s feasible that we don’t have to look all that far in the future for this to be a reality says Paul Davidso...
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By Nouman Hashmi, CEO, Oxygen8 MoneyWhich continent has over 500 million people owning a mobile phone? Which continent’s countries use mobile money most frequently? Which continent, in its eighth most populated country, sees 68% of its adults using mobile money?The answer to all three question...
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Many fear the potential security risks posed by utilising mobile payments, but Jason Carey, founder of mobile payment solutions company, SwipePay, explains why mobile payments should be embraced and not feared.Public trust in the UK banking sector is at an all-time low, so it’s no wonder that ...
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Steve Rothwell, CEO of Eagle Eye, discusses.Faced with the claims that rapid consumer adoption of new technology is contributing to the downfall of the high street, it seems bold to contemplate the idea that mobile payments might actually be its saving grace. Let’s face it; 2012 has thrown out...
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Michele Turner, CMO, mBloxLet me set the scene: today there are roughly six billion cellular subscriptions worldwide, while Forrester, in its report “Mobile Commerce Forecast: 2011 to 2016”, predicts that mobile commerce is expected to reach $10 billion by the end of 2012. Not only ...
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David Pearson, director of Filmology, the UK’s leading cinema promotions specialist discusses the future of mobile marketing and payments within the cinema industry.Despite the challenges presented by the economic downturn, cinema attendance continues to remain popular. Statistics released by ...
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Whether or not you want to implement a mobile payment gateway, you’ll be missing out on all kinds of opportunities if you don’t. With a number of new products and services that let consumers pay for products using a smartphone, Russell Berry, director of AppCreatives.co.uk wonders how so...
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What else can the cloud do for us? As retailers navigate their way through digital disruption, cloud-based billing is becoming an increasingly attractive option says Sanjay Sarathy, Chief Marketing Officer at Vindicia.The likes of Pearson, Bloomberg, Encyclopaedia Britannica, Next Issue Media and ma...